I’m only giving three stars, because the mechanics do a great job. The customer service I’ve received from the service department has been anything BUT great. They refuse to return calls, they refuse to call with updates on my vehicle, when I go into the service office, pretty much EVERYONE ignores me. When they finally DO acknowledge me, the two guys mansplain to me like I’m just a dumb woman. When the spoke to my husband, who had gone in with me to pick up my vehicle, the tone completely changed. This last time I had my vehicle in, they told me the wheels had become out of balance because of mud buildup. (I live in the mountains, on 13 miles of dirt roads) They cleaned the wheels off, but didn’t even bother to wash the rest of the vehicle. Every other dealership I’ve ever had a car through, has washed my vehicle when I take it in for ANY type of service. I’ve taken my Bronco to Faricy twice, and they just don’t wash it. It may be convenient to take it into Cañon, but I think I’ll find a different dealership to service my vehicle from now on.
