Brought my Jeep Wrangler 4xe to Faricy because it wouldn't go into electric mode. What followed is a sequence I think management would genuinely want to know about.
The diagnosis — $270 — was that I needed an oil change. The tech's video walkthrough confidently explained that my instrument cluster "had been saying change oil," and that's why electric mode was disabled. It hadn't: I had a dated photo of my dash from that morning showing no such message and no oil light. The written paperwork separately stated the "oil light was on." Also untrue.
I called to dispute the $270; they cut it to half. When I showed the service manager the photo proving there was no oil light, they waived it entirely — which I genuinely appreciated.
Here's the part that matters: they performed the oil change, and it still wouldn't go into electric mode. The oil change was never the fix. The car was in "fuel/oil refresh mode," and the actual cause was stale fuel — resolved for free by topping off the tank. So the diagnosis was wrong, the prescribed remedy failed, and I'm very glad I held the line on that fee, because it bought nothing.
The part that made me laugh: even the oil change came in about $9 over the written estimate. The explanation was that the first number was "only an estimate," and the difference was shop rags and supplies. An oil change is the most routine service a shop performs. If that can't be quoted within nine dollars, it's a tell.
I'll offer this the way I'd want to receive it: a diagnosis that was wrong, resting on two written statements that weren't factually true, a prescribed fix that didn't work, an actual fix that was free, and the simplest possible service missing its own estimate. The billing got made right once I escalated, to the service manager's credit.
But that's a lot going wrong on a routine visit. Worth a look by the GM.
